Frequently Asked Questions
1.Where is My Order?
We aim to deliver all our parcels within 2-3 working days after dispatch, however during busy periods, deliveries may take a little longer. If there is a delay on your order we will contact you via Email with instructions and details on when your parcel will be expected to arrive. All orders are processed promptly, however please be aware during busy periods this may be affected.
2.Why have I not received and email confirmation?
Please be advised that only if the order has been successful will you receive an order confirmation email. If you believe payment has been taken from your account or that you may have entered the incorrect email address, please contact us directly and a member of our team will assist with your query.
3.How can I make a payment?
We offer various payments options, they are as follows;
Split Deposit (£1 Deposit is non refundable)
We apologise we do not currently accept American Express.
4.There seems to be problem with my payment?
If you encounter a problem whilst trying to confirm your order we suggest that you try the following; double check you have entered the correct card details, check your card is valid and check that you have sufficient funds available. If after, you still encounter a problem then please contact us directly and a member of our team will be able to assist you.
5.How do I redeem a discount code?
Discount codes can be redeemed during the checkout in the Order Summary section.
6.How do I cancel my order?
As soon as we receive an order we automatically process and packaged in our warehouse which means amendments to your order can not be made. For further information please contact us.
7.What do I do if something in my order is Missing/Incorrect item?
We have high standards when it comes to packaging your order however mistakes can be made. If you have received an incorrect/missing item please accept our apologies and contact us at your earliest convenience. We will aim to resolve your query promptly and with absolute minimal disruption.
8.What should I do if I receive a damaged item ?
We take great care to prevent any damage to your goods during transit, Problems may arise during this period however and we offer our apologies if your item is delivered to you damaged.
May we ask that you do not refuse delivery, instead accept the goods and contact us immediately. Please provide any pictures you have of the damage to your item and a member of our team will review the details and will aim to resolve the problem/query as promptly as possible. As in accordance to our Returns Policy, any returns including damaged or faulty, we ask that you contact us within 30 days of the original order date.
1.How much is delivery?
FREE UK DELIVERY OVER £30
UNDER £30 Shipping (Royal Mail Tracked) £3.99, please allow 2-3 days.
INTERNATIONAL shipping calculated at checkout LF Lovers will not be responsible for any customs charges outside of the UK.
NEXT WORKING DAY delivery (excluding bank holidays and weekends) £5.99 - 2PM cut off.
Additional postage costs may apply for the £1 pre-order scheme.
2.I have inputted the incorrect delivery address, what do i do now?
Unfortunately all our orders are processed immediately, Amendments to delivery options are not available in after the point of order confirmation. Please contact us immediately and a member of our team will try to help.
We currently do not deliver Loungefly products to the USA and Canada. Any orders placed in these countries will be cancelled and refunded.
Returns & Refunds
1.Can I return an item?
The following criteria must be met in order to be eligible for an exchange, return, or refund.
- Returns must be postmarked within 30 days of the original order date.
- Item(s) returned must be new, unused and in their original packaging, please package the item securely and ensure our returns form is included inside.
- Item(s) will need to obtain a proof of postage receipt when you send your item to us. Proof of postage does not cost anything but without it we may not be able to process your refund or replacement in the rare event that your item is lost in transit.
- If you request a replacement and the product is no longer available, we will process a refund back to the original account used to purchase the item.
2.How do I return an item?
All items must be returned within 30 days, this can be done by any courier. All returns must be sent tracked and a tracking number provided. If for some reason you have received a faulty or incorrect item we will refund your shipping cost, please contact us directly and a member of our team can assist.
3.Are returns free of charge?
Only for items which have been damaged in transit or incorrectly sent (UK ONLY).
4.How long does a return take?
Once your return order has been received, it can take up to 5-7 working days to process.
5.Where do i return my item?
Please return your item to the following address;
LF Lovers Ltd
Unit 19 Maybrook Business Park