Frequently Asked Questions

Orders

1.Where is My Order?

We aim to deliver all our parcels within 2-3 working days after dispatch, however during busy periods, deliveries may take a little longer. If there is a delay on your order we will contact you via Email with instructions and details on when your parcel will be expected to arrive. All orders are processed promptly, however please be aware during busy periods this may be affected.

2.Why have I not received and email confirmation?

Please be advised that only if the order has been successful will you receive an order confirmation email. If you believe payment has been taken from your account or that you may have entered the incorrect email address, please contact us directly and a member of our team will assist with your query.

3.How can I make a payment?

We offer various payments options, they are as follows;

Visa
Maestro
Mastercard
Paypal

Clearpay
Klarna

Split Deposit (£1 Deposit is non refundable)

We do not currently accept American Express.

4.There seems to be problem with my payment?

 If you encounter a problem whilst trying to confirm your order we suggest that you try the following; double check you have entered the correct card details, check your card is valid and check that you have sufficient funds available. If after, you still encounter a problem then please contact us directly and a member of our team will be able to assist you.

5.How do I redeem a discount code?

Discount codes can be redeemed during the checkout in the Order Summary section. Only one code at a time can be applied, codes can not be used in conjunction  with other codes including voucher codes created from reward points.

(Codes can not be applied in VIP due to auto discount already applied).

 6.How do I cancel my order?

As soon as we receive an order we automatically process and packaged in our warehouse which means amendments to your order can not be made. For further information please contact us.

7.What do I do if something in my order is Missing/Incorrect item?

We have high standards when it comes to packaging your order however mistakes can be made. If you have received an incorrect/missing item please accept our apologies and contact us at your earliest convenience. We will aim to resolve your query promptly and with absolute minimal disruption.

8.What should I do if I receive a damaged item ?

We take great care to prevent any damage to your goods during transit, Problems may arise during this period however and we offer our apologies if your item is delivered to you damaged.

May we ask that you do not refuse delivery, instead accept the goods and contact us immediately. Please provide any pictures you have of the damage to your item and a member of our team will review the details and will aim to resolve the problem/query as promptly as possible. As in accordance to our Returns Policy, any returns including damaged or faulty, we ask that you contact us within 30 days of the original order date.

 

Delivery

 1.How much is delivery?

 FREE UK DELIVERY OVER £30

UNDER £30 Shipping (Royal Mail Tracked) £3.99, please allow 2-3 days.

INTERNATIONAL shipping calculated at checkout LF Lovers will not be responsible for any customs charges outside of the UK. 

NEXT WORKING DAY delivery (excluding bank holidays and weekends) £5.99 - 2PM cut off on working day. 

Additional postage costs may apply for the £1 pre-order scheme. 

2.I have inputted the incorrect delivery address, what do i do now?

Unfortunately all our orders are processed immediately, Amendments to delivery options are not available in after the point of order confirmation. Please contact us immediately and a member of our team will try to help. 

For more Delivery Information https://www.lflovers.com/pages/delivery 

Returns & Refunds

 1.Can I return an item?

To be eligible for an exchange, return, or refund you must meet the criteria in our Returns Policy.

2.Where do i return my item?

Please return your item to the following address;

LF Lovers Ltd
Unit 19 Maybrook Business Park
Minworth
Birmingham
West Midlands
B76 1AL

For more information, please refer to our Returns Policy.